Effective Date: January 1, 2025
1. Acceptance of Terms
By using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.
2. Services Offered
Fly To Lanka Tours provides:
- Private driver and tour guide services
- Vehicle rental with chauffeur
- Customized tour packages
- Accommodation arrangements
- Airport transfers
3. Booking and Payment
Booking Process
- All bookings must be confirmed in writing
- Booking confirmation is subject to availability
- We reserve the right to refuse service
Payment Terms
- No advance payment required for most services
- Payment due upon service completion
- Accepted payment methods: Cash, Bank Transfer, Credit Cards
- All prices are in USD or LKR as specified
4. Cancellation Policy
Customer Cancellations
- 24+ hours notice: No charge
- 12-24 hours notice: 50% charge
- Less than 12 hours: Full charge
Force Majeure
We are not liable for cancellations due to weather, natural disasters, government restrictions, or other circumstances beyond our control.
5. Liability and Insurance
Our Liability
- We maintain comprehensive insurance for our vehicles and operations
- Our liability is limited to the cost of services provided
- We are not responsible for personal belongings
- Customers are advised to obtain travel insurance
6. Customer Responsibilities
- Provide accurate information for bookings
- Arrive on time for scheduled services
- Respect local customs and laws
- Ensure valid travel documents
- Follow safety instructions from guides and drivers
7. Vehicle and Driver Policies
Vehicle Standards
- All vehicles are regularly maintained and inspected
- Vehicles are air-conditioned and comfortable
- Smoking is prohibited in all vehicles
- Maximum passenger limits must be observed
Driver Guidelines
- All drivers are licensed and experienced
- Drivers follow all traffic laws and safety regulations
- Rest periods are mandatory for long journeys
8. Privacy and Data Protection
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
9. Dispute Resolution
- Any disputes will be resolved through good faith negotiation
- If unresolved, disputes are subject to Sri Lankan law
- Jurisdiction: Courts of Colombo, Sri Lanka
10. Changes to Terms
We reserve the right to modify these terms at any time. Updated terms will be posted on our website and will be effective immediately.
11. Contact Information
For questions about these terms, please contact us:
Email: info@flytolanka.com
Phone: +94 76 553 3874
Address: Colombo, Sri Lanka
Business Registration: Licensed Tour Operator in Sri Lanka